SAP Technical Support Services
SAP BASIS consulting ensures the stability, performance, and security of your SAP landscape—whether deployed on RISE with SAP, Public Cloud, Private Cloud, or On‑Premise environments. Our expertise covers architecture, administration, upgrades, cloud migrations, database management, and end‑to‑end operational excellence.
- Cloud Migration & Architecture
Strategy & Sizing
- Advisory on Private, Public, Hybrid Cloud deployment models
- Cloud sizing for SAP HANA, S/4HANA, and SAP BTP workloads
Platform Replatforming
- Migration of ECC or legacy NetWeaver systems to cloud platforms (AWS, Azure, GCP)
- Minimal‑downtime migration strategies using SUM/DMO
RISE with SAP – PCE Support
- Technical governance for RISE PCE landscapes
- Coordination with SAP for service requests, upgrades, and incident handling
- Integration of customer‑managed systems with SAP‑managed PCE environments
- Monitoring, performance tuning, and extension management within RISE architecture
- S/4HANA Conversions & Database Management
Technical Upgrades
- End‑to‑end management of SAP S/4HANA conversion projects
- Upgrade paths from older SAP NetWeaver stacks to latest S/4HANA releases
Database Migration
- Migration from Oracle, SQL Server, DB2 to SAP HANA
- Memory optimization, data footprint reduction, and column‑store tuning
Greenfield Implementation (Public Cloud / Private Cloud)
- Fresh S/4HANA deployments with clean‑core principles
- SAP Best Practice activation and fit‑to‑standard workshops
- Technical setup of integrations, extensions, and BTP services
Brownfield Implementation (System Conversion)
- Full conversion of existing ECC systems to S/4HANA
- Custom code remediation, simplification item handling, and compatibility checks
- Dual maintenance and phased migration strategies
- System Health & Performance Optimization
End‑to‑End Monitoring
- SAP Solution Manager, Cloud ALM, and third‑party monitoring tools
- Proactive health checks, alerting, and automated diagnostics
Workload & Performance Tuning
- Memory and CPU parameter optimization
- Batch job scheduling and workload balancing
- HANA performance tuning (SQL, column store, compression, workload analysis)
High Availability & Disaster Recovery (HA/DR)
- Architecture design for 24/7 business continuity
- Cluster setups, failover testing, and DR drills
- Security, Compliance & Governance
Identity & Access Management
- Role design, SoD mitigation, and user lifecycle management
- Single Sign‑On (SSO) using SAML, OAuth, Azure AD, and Identity Providers
Threat Detection & Auditing
- SIEM integrations (Splunk, Azure Sentinel, QRadar)
- Audit‑proof logging and compliance reporting
- Security hardening for SAP HANA, SAP BTP, and SAP application servers
- Integration & Landscape Optimization
SAP BTP Administration
- Cloud Connector setup and maintenance
- Integration Suite, API Management, Event Mesh configuration
- Extension development governance (CAP, RAP, UI5)
Landscape Strategy & Optimization
- Multi‑system landscape design (DEV/QAS/PRD)
- Transport strategy, retrofit management, and change control
- Hybrid connectivity between On‑Premise and Cloud systems
- On‑Premise SAP BASIS Support
Core BASIS Administration
- Kernel upgrades, support package updates, transport management
- System refreshes, client copies, and landscape housekeeping
Infrastructure Management
- OS/DB administration (Linux, Windows, HANA, Oracle, SQL Server)
- Backup/restore strategy and storage optimization
Operational Support
- Daily monitoring, incident resolution, and SLA‑based support
- Performance troubleshooting and root‑cause analysis
- Public Cloud Support (SAP S/4HANA Cloud)
Technical Configuration & Extensibility
- Business configuration setup
- In‑app and side‑by‑side extensibility
- Integration with SAP BTP, SuccessFactors, Ariba, Concur, and third‑party apps
Lifecycle Management
- Quarterly release management
- Regression testing and impact analysis
- RISE with SAP – End‑to‑End Technical Support
- Coordination with SAP for service requests, upgrades, and outages
- Technical validation of SAP‑managed tasks
- Extension management and integration governance
- Monitoring and performance tuning within RISE PCE
- Customer‑specific enhancements and hybrid connectivity
Why Choose Our SAP Technical Support?
- Certified SAP BASIS & Cloud Architects
- Experience across RISE, Public Cloud, Private Cloud, and On‑Premise
- Proactive monitoring and automation‑driven operations
- End‑to‑end ownership from migration to steady‑state support
- 24/7 availability for critical business operations